Satisfaction & Returns
The Brace Shop makes it our top priority to provide our customers with secure shopping and a positive purchasing experience. Please see our shipping page for more information about shipping times.
Our knowledgeable customer service team goes through extensive training to provide our customers with the best experience possible. The Brace Shop carries every major manufacturer in the bracing industry. Our website should help narrow down your selection. If you still need further help, our customer care team can help differentiate between any products of interest.
Please email our Customer Service Department for any customer service questions. Thank you for choosing the Brace Shop.
Refunds & Returns Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (25 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.